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<table border="0" cellpadding="3" cellspacing="1" width="100%" class="forumline"> <tr> <th class="thCornerL" width="22%" height="26">Author</th> <th class="thCornerR">Message</th> </tr> <tr> <td width="22%" align="left" valign="top" class="row1"><span class="name"><a name=""></a><b>clkelyqld2</b></span></td> <td class="row1" height="28" valign="top"><table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td width="100%"><img src="http://picsrv.fora.pl/subSilver/images/icon_minipost.gif" width="12" height="9" alt="Post" title="Post" border="0" /><span class="postdetails">Posted: Mon 15:47, 21 Oct 2013<span class="gen"> </span> Post subject: louboutin pas cher The Customer is Bothering Me!</span></td> </tr> <tr> <td colspan="2"><hr /></td> </tr> <tr> <td colspan="2"><span class="postbody">Flying on [url=http://www.rtnagel.com/louboutin.php]louboutin pas cher[/url] Air Canada back to Toronto early one morning, I was sound asleep in my chair. 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I decided to explore this further and have finally nailed the underlying attitudes in three different cultures. <br />The customer is bothering me <br />The Canadian philosophy is undoubtedly "the customer is bothering [url=http://www.osterblade.com]moncler outlet[/url] me." Want to [url=http://www.par5club.com/louboutin.php]louboutin pas cher[/url] test this theory? Ask a supplier to do something outside their normal procedure and notice the response. "Uhfff (prolonged sigh), oooohhhh (martyred acquiescence), alright (wearied agreement)." <br />We have a running competition in my office to see who can extract the best service from vendors. Each of us has tried various approaches: grovelling, threatening, escalating, being friendly, even acting completely helpless and begging for rescue. You know what repeatedly works best? Apologizing. Sorry to bother you. <br />The customer is a spaced-out preschooler <br />If you want to define the difference between Canadians and Americans, start with their customer service. Sure, American service philosophy appears friendly and enthusiastic. In fact, it took me a long time to put my finger on exactly why it offended me. <br />Insight came in a flash one evening at a restaurant in Denver. My fellow diners and I had already endured the "Hello my name is X, and I'll be your server [url=http://www.jeremyparendt.com/Hollister-b5.php]hollister france[/url] this evening...." routine. Dinner had arrived but one of my companions sent his meal back. [url=http://www.jeremyparendt.com/jimmy-choo.php]jimmy choo chaussures[/url] No sooner had I uttered the thought, "You know, I think American customer service people think clients are spaced-out preschoolers who will not listen" when events aligned to prove my point. "HI. MY NAME IS MARK. I AM THE CUSTOMER SERVICE MANAGER. MY JOB IS TO MAKE SURE YOU ARE COMPLETELY SATISFIED WITH YOUR MEAL." Mark was leaning in, face to face with my friend, speaking v-e-r-y s-l-o-w-l-y to make sure he was understood. <br />The customer is always wrong <br />If you've ever been to [url=http://www.jeremyparendt.com/Barbour-Paris.php]barbour pas cher soldes[/url] France, this will probably sound familiar to you: The woman behind the counter at the French national railway screamed at me when I wanted to buy a ticket, a car insurance agent physically threw me out of his office for saying his prices were too high, waiters just ignored me. This kind of thing happened on a daily basis during the seven years I lived there. What must these people believe to [url=http://www.par5club.com/louboutin.php]louboutin[/url] be true for them to behave this way? One day it struck me - the French customer service philosophy is "the customer is always wrong." I adapted. 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