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Reporters from mor learns, yesterday (19) at 8, railway rise when the customer service center opened commissioning, national 18 railway (company) is located [link widoczny dla zalogowanych] shall be established separately railway customer service center, and open service [link widoczny dla zalogowanych] telephone, including Beijing railway service telephone for 12306.

Yesterday was the first festival, know Beijing railway service telephone passengers were rare. Reporter in different time three times, can 12306 helpline smoothly through artificial inquiries, without waiting for. Passengers through phonetics, artificial online service way can inquire, train ticket amount, the train of the moments, ticket price and are late information.

Staff reminded passengers through telephone learned about more than ticket information, and railway service center namely 12306 website information is consistent, but in passenger tickets to after the search, the more votes during ticket booth will be changes in the amount, [link widoczny dla zalogowanych] so it can query when more votes, but to the window when the tickets had been sold out.

The railway station customer service center is responsible for accepting railway bureau jurisdiction of customer service, and through the customer mailbox, artificial answer way of accepting passenger complaints, opinion suggestion. The customer service center of Beijing railway simultaneously accepting the national railway service [link widoczny dla zalogowanych] to customers. The ministry says, commissioning period, customer service telephone system appear likely individual use constipated phenomenon, the railway departments will actively [link widoczny dla zalogowanych] improve, please also understanding from the passengers.

Telephone booking: let people happiness make people sorrow

According to information, can [link widoczny dla zalogowanych] telephone booking provinces is AnTie group, Shanghai bureau, nanchang bureau, zhengzhou innings, chengdu innings, xian, wuhan bureau bureau eight innings, shenyang railway. Phone number is, "95105105 prefix +".

Beijing has not yet open 95105105 telephone booking business, "since January 26, 2008 onwards, suspended [link widoczny dla zalogowanych] in the Beijing area 95105105 booking business".

8:07 attachment wuhan. Pre 24, wuhan and guangzhou, no the time, no ordinary train ticket, train, through voice prompt to last tache, input id number, calls for 4 points 03 seconds, receiving reconsideration is "sorry tickets are sold out."

And, the attachment of Shanghai. Pre 30, Shanghai and guangzhou, after a series K511 voice prompt operation, lasted for 2 minutes and seconds, "the system is busy, please try again later.

Then, connect nanchang. Scheduled on January 25, nanchang to Beijing and unlimited on trains and time, in a few selected, set to train hard, remains times for 4 minutes, booking success. January 21, passport collect the tickets.

Now, connect to henan. Reservation 26 henan D134 train to Shanghai 2 seat, after 3 points 36 seconds, booking success.

And he that attachment chengdu: "this column is under construction", then automatically hangs up. But, again attachment results is alexandrine.

The attachment of guangzhou. Call twice, doodle doodle, unable to connect. Sell that, du 1, phone calls automatically hangs up, [link widoczny dla zalogowanych] "end", make twice already, the result is same.

Outside, the attachment shenyang. Reservation 28, shenyang north to Beijing, don't limit trains, some 1 card without special ticket types, "processing the request, please try later, just a moment, please. Just a moment, please. Just a moment, please. Just a moment, please. Just a moment, please. Just a moment, please. Please later", k94 [link widoczny dla zalogowanych] crestor, "please input certificate number... please later..." 4 points, lasted for 45 seconds, voice prompt, "systems communication fault".

Eighth, the attachment xian. Doodle doodle, unable to connect.

A telephone experience feelings are, let a person glad let me sorrow. If I could just get remains of times, D134 times train ticket, probably want warmly appreciate his telephone booking, never leave home, three or four minutes decided good [link widoczny dla zalogowanych] tickets, eat to go home nerves.

Sorrow, doodle couldn't get through telephone, "this column is under construction," waste not common phone or; Was told that we've sold out or; Most afraid full of hopes, wait for the "please later", the result is the "system", what is communication fault ticket without a ticket, XinJiao fire liao, again afraid ticket kidna, keep call, continuously spend bill can [link widoczny dla zalogowanych] booked until all right, don't again is "system communication fault".

Note: the best departure city and arrival of city area code chest, In order to buy the tickets, less as far as possible departure time limit that day, so we can start train and several more optional, [link widoczny dla zalogowanych] buy on a greater chance. Meanwhile, must lose to id card (or other documents) number, and remember to collect the tickets when carry identification.

Customer service experience: telephone there really have a warm-hearted her

On January 19, 18 railways opened service center, can undertake service information query, accept passenger complaints, opinion suggestion, which is able to conduct online ticket inquires over.

China railway customer service center (www.12306.cn), it may be said is 2011 mor most give force one of the measures. Like China mobile users dialing, as 10086 finger may, dial telephone, convenient and quick information to the ear.

Some open "railway customer service telephone", 18 railways, different station, after, there is customer service, indicating the customer service telephone and duty time, most are 24-hour online. But, so many phone's side, and there will be a him/her waiting for you?

19 woe, Beijing station customer service , du, a sound, the telephone there a woman answer, "hello, what can I do for you," the soft voice and ablation spent part of the resistance of the firewall mark colours.

"Hello, today, customer service the telephone connected how many?"

"No specific statistics, about a down, took one."

"Most consulting what problem?

"A few days tickets sold, why the ticket other common problems."

"Complain the ticket, how to answer?"

"Again see other window."

"Working 24 hours, several people handwork, hard?

"Three people round to."

23:46, Beijing west railway station, doodle two sound through.

Looks like "eldest brother guarantee service, it would probably have to send, customer service telephone to dazzling.
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